Virtual Receptionist / Call Center Agent - SJO
AnswerHero, Costa Rica
Job Description
AnswerHero, established in 2010, is a bilingual live call answering and virtual receptionist company with approximately 115 employees across the United States, Costa Rica, and Honduras. We offer our services to small-and-medium-sized businesses in the United States. Unlike other types of call center work, we do not do telemarketing, sales, technical support, or collections. We help our clients with message taking, appointment setting, live call interpretation, lead capture and more. As a company that's obsessively focused on our caller's experience, we focus on providing the caller with an efficient and pleasant experience and sending accurate messages to our customers. If it's your calling to help people and to provide a warm and professional service EVERYDAY, we want to hear from you!
We need all of our staff to be HEROs for our callers, which means we have to keep our staff happy! We offer some of the most competitive salaries. Our company culture and our work environment are the best you'll find in this industry, and we're determined to keep it that way. Additionally, our offices are centrally located in San Pedro which makes it very convenient for those working in the office. Here, you're part of a team, not just a number.
Requirements
What does it take to be a part of the #HeroSquad?- Advanced English (C1 or higher) and Spanish
- Excellent spoken and written communication
- A high school diploma
- Strong soft skills, empathy, friendly demeanor, helpfulness
- Attention to detail and active listening
- Availability to work one weekend day
- Reliable and stable
- WFH is available only after the on-site training is complete
- Technical and performance requirements must be met in order to apply for a remote position
Benefits
- Industry-leading Base Pay (in USD)
- Performance Bonuses
- Transportation / Internet Stipend
- Paid Training
- Extra half days off
- Room for Growth
- Relaxed Company Culture