Digital Education Specialist/Instructional Designer - San Jose
AnswerHero, Costa Rica
Job Description
Are you looking for a place where you can bring your intelligence, innovative ideas, and dedication to work every day?
Do you want to be part of a team that will respect you, as well as applaud and supports the initiative and creativity you bring to your work?
Are you ready to grow a career, not just do a job?
If so, consider joining the AnswerHero team. We are a growing company that is one of the leading virtual receptionist/answering service companies in the US.
If you have proven dedication, self-motivation, and you can demonstrate a proactive approach to life and if you are seeking a new career with a growing, stable company, please consider joining our team.
Requirements
Every person is different but there are a few qualities that we look for when adding members to the team:Our ideal candidate will have 3 5 years of experience in digital education and instructional design for organizations of at least 100 employees in the contact center industry. This role is newly created and will be responsible for reviewing our existing e-learning modules, meeting with stakeholders to determine priorities, and planning, designing, developing, and deploying educational content on a frequent basis. This position will also regularly meet with our Quality Assurance and Customer Care teams to identify areas of opportunity and develop cohesive plans to deploy engaging learning assets. The ideal candidate is a self-starting, self-sufficient professional with the technical skills and experience to hit the ground running
Key Skills:
- Plan, develop, design, and deploy E-Learning assets
- Videos on Demand
- Interactive E-Learning Modules with knowledge checks
- Process documentation and quality analysis
- Deliver training through a blended learning environment using a mixture of E-Learning assets and face-to-face training
- Familiarity with call center training and operations highly preferred
- Creative problem-solver
- Intermediate graphic design capabilities
- Fully bilingual (English/Spanish)
- Adobe Articulate, Storyline, Rise, and/or iSpring or similar platforms
- Experienced and competent in administering a Moodle LMS highly preferred
- Photoshop, Illustrator, InDesign, etc.
- Camtasia or other screen recording software
- Microsoft Office (PowerPoint, Excel, Word, etc.
Benefits
Benefits of working at AnswerHero- Competitive Pay. We provide competitive remuneration and also generous bonuses. We value our employees and want to keep them happy. The pay and bonus structure for this position depends on experience.
- Comfortable Environment. We provide a comfortable congenial and casual friendly office environment. We pride ourselves on being the kind of company that hires great talent and then lets them work from their strengths without micromanagement.
- Room for Growth. We’re a growing company with plenty of opportunities for career advancement. You grow as we grow!
- Part of a Team. When you work at AnswerHero you’ll feel that you are part of a team and that is because we believe in putting our staff members first. A company is only as good as its employees. We recruit the best and treat them the best so we can all grow together.