Medical Virtual Assistant
Zipdev, Costa Rica

Zipdev is looking for a talented Medical Virtual Assistant to join our remote team and collaborate with a US-based client. As Virtual assistant you will play a crucial role in supporting healthcare professionals and ensuring the smooth operation of our medical practice. You will perform administrative tasks, manage patient records, and assist with medical terminology-related duties. This role requires excellent organizational skills, attention to detail, and a strong understanding of medical terminology.

Responsibilities:

• Working as virtual front desk and admin support for her clinic, answering phones, emails, scheduling patients, uploading labs, checking legal docs, following up with patients for labs, etc.
• Managing calendar as a high-level exec assistant.
• Maintain electronic health records (EHR) and ensure accuracy and completeness of patient information.
• Communicate effectively with healthcare providers, patients, and other team members.
• Assist in developing marketing materials and promotional campaigns to attract new patients and retain existing ones.
• Coordinate with medical staff to ensure timely and accurate documentation of patient encounters.
• Assist patients with scheduling appointments, accessing telehealth services, and navigating healthcare portals.
• Provide excellent customer service to patients, addressing their questions, concerns, and feedback.

Requirements

• Bachelor's degree in Healthcare Administration, Marketing, Communications, or a related field.
• Experience working in a healthcare setting or medical office environment.
• 2+ years of experience as a Virtual Assistant
• Proficiency in Google Suite: Google Calendar and Google Drive.
• Strong written and verbal communication skills in English.
• Previous experience in marketing or customer support roles is preferred.
• Currently living in Latin America

Nice to haves:

• Familiarity with electronic health records (EHR) systems.
• Experience in social media advertising.
• Familiarity with medical terminology and understanding of healthcare practices and procedures.

Benefits

• Work remotely Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

Job Rewards and Benefits