Customer Service Representative - Healthcare Account
ClearSource, Costa Rica

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
High School or equivalent
Total Vacancies
1 Job
Posted on
Jan 29, 2024
Last Date
Feb 29, 2024

Job Description

Snapshot of the role:

The Customer Service Representative (CSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally connects the customer with the client’s brand. The CSR reports to the Team Leader.

Core Responsibilities:

  • Show up for assigned shifts and follow scheduled lunches and breaks
  • Care for customers in accordance with ClearSource standards of quality:

o Accuracy always give only correct information and follow established processes

o Connection emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider

o Ease focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue

  • Attend to all the members’ and providers’ concerns in a timely approach
  • Formulate and ask relevant and important questions
  • Keenly document the transaction and customer interaction using the approved tools provided by the company
  • Follow set processes, protocols, company rules, and team house rules including but not limited to established and implied procedures and instructions given by superiors or clients
  • Collaborate with other CSRs, other departments, or clients to find appropriate solutions
  • Utilize Clearsource tools and other resources as needed
  • Complete all compliance trainings on time
  • Live and teach the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy)
  • Perform other duties responsibilities that may be assigned from time to time


  • At least High School Diploma
  • Must have 1 year of experience in handling healthcare account or 2 years experience of taking inbound calls.
  • Excellent communication skills
  • Amenable to work on a shifting schedule
  • Must have a stable and back up internet connection at home (at least 25 mbps)


  • 100% virtual Work from Home
  • 15 days of Vacation Leave per year which is earned 1.25 leave credits per month
  • Private Medical Insurance with BMI
    • $50,000
    • Medical consultations, primary care and medications at 100%
    • 100% medical care for accidents
    • Hospitalizations

Job Specification

Job Rewards and Benefits


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