HR Data Management Specialist
ModSquad, Costa Rica

• Excellent time management skills with a proven ability to meet deadlines
• Keen attention to detail and high quality output are major requirements
• Ability to build a narrative from data / reporting
• You have the ability to explain current system/process issues; represent and communicate concerns to external vendors and / or internal MSQ departments
• Strong System/Technical/Reporting Acumen
• Project management/data management background
• Be proactive and apply an investigative method to daily tasks and role
• Proficient with on-line communication tools, Zendesk and HRIS systems; implementation experience a plus
• Proficiency with Microsoft Office Suite, Google Suite including Docs, PowerPoint, Spreadsheets or related software is ideal, pivot tables, modeling, dashboards, etc.
• Experience working in a globally diverse environment
• Available to work on weekends and amenable to work on Pacific Time Zone business hours as necessary

• Support PO Programs and Operations teams (and stakeholders) with WF and system issues/errors to identify and implement solutions
• Monitor, manage and participate in ongoing WF Issue Asana Project to track and drive system improvements

• Data mining, creating reports through pivot tables and raw data, building a narrative based on findings, identifying deficiencies in data and determining solutions
• Evaluate and consolidate reporting to address gaps in Workforce (WF) relating to timesheets, pay changes, role type transitions, project changes, etc.
• QA of Reporting: pay rates, cross reference systems for gathering reportable data
• Work closely with IT and BI team to develop new reports (WF, Paylocity, Okta)
• Create/ Maintain Zendesk reports
• Monitor and action solutions for payroll, help Channel alerts from payroll, including but not limited to:
• Timesheet and System errors: alt rates randomly removed, default pay missing, etc
• Supports system/tool and HR administration as it relates position changes, pay enrollments, role changes, terminations, etc.
• Proactively update WF profile(s), project tasks, rates, (etc) for accuracy to ensure data integrity of timesheets/pay, validated by using resource data from Highrise, Zendesk and/or Okta.

• Assist People Operations team with inquiries
• Build resources and provide training, as it relates to WF and applicable systems / processes
• Partner with PO colleagues and management to support Sales and Services teams for creating new, and / or updating existing Client project details in WF
• Assists with accurate record keeping, tracking and auditing

• HRIS (Workday a plus), WorkForce, MyModSquad, Zendesk, Asana, Highrise
• Google Suite, Microsoft Office Excel (reporting, analysis, dashboards)., etc.

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset (noise-canceling)
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on phone

Job Rewards and Benefits