People Operations Coordinator
ModSquad, Costa Rica

As a Human Resources Coordinator, you will support the daily functions of the People Operations Department, facilitating the efficient flow of communication and processes. We are looking for a driven HR professional who will help to maintain all forms of HR operations and complete various administrative tasks.
Some of these tasks include assisting HR managers with recruitment onboarding, I.D. verification, background check coordination, maintenance of employee records, employee off-boarding, assistance with payroll processing and provide administrative support to all employees.
**This is a remote role but you must be based in Costa Rica**
Duties/Responsibilities:

• Performs customer service functions by promptly responding to requests and questions via email, Slack, Zendesk and other systems
• Processes and follows-up on requests such as onboarding, off-boarding, employee and independent contractor information
• Assists with accurate record keeping, tracking and auditing
• Helps to administer health and welfare plans, including enrollments, changes and terminations
• Supports team with payroll, benefits, employee relations, recruiting and other HR programs
• Provides support with performance processes including corrective actions, people development, career-pathing Assists with training, orientations, and presentations
• Provides coverage on weekends and holidays
• Other duties as assigned

Skills and Abilities:

• Understands standard human resource operations, practices and procedures
• Demonstrates empathy in sensitive situations
• Exercises discretion especially as it relates to issues of confidentiality
• Proficient with digital communications tools
• Ability to think critically, provide solutions and problem solve
• Able to adapt to changes and work in a flexible amp; fluid environment
• Strong task orientation and ability to meet tight deadlines
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Working in a globally diverse environment
• Ability to function well in a fast-paced oriented environment
• Proficient with Microsoft Office Suite, Google Docs, PowerPoint
• Ability to engage professionally with multiple levels of people in the organization

AboutModSquad:ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.