Snapshot of the role:
The Customer Service Representative (CSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally connects the customer with the client’s brand. The CSR reports to the Team Leader.
Core Responsibilities:
- Show up for assigned shifts and follow scheduled lunches and breaks.
- Care for customers in accordance with ClearSource standards of quality:
o Accuracy always give only correct information and follow established processes
o Connection emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider
o Ease focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue
- Attend to all the members’ and providers’ concerns in a timely approach · Formulate and ask relevant and important questions Keenly document the transaction and customer interaction using the approved tools provided by the company
- Follow set processes, protocols, company rules, and team house rules including but not limited to established and implied procedures and instructions given by superiors or clients
- Collaborate with other CSRs, leaders, other departments, or clients to find appropriate solutions
- Utilize Clearsource tools and other resources as needed
- Complete all compliance trainings on time
- Live and teach the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy)
- Perform other duties responsibilities that may be assigned from time to time.
Requirements
- At least College Level.
- Must have 1 year experience handling Healthcare account.
- Excellent in both written and verbal communication skills.
- Must have primary and back-up internet connection.
Benefits
- Vacation Leaves 15 days per year
- All computer equipment will be provided.
- Private Medical Insurance with BMI:
- $50,000 Medical Insurance
- 1 person from the family (spouse or kids) can be added.
- Medical consultations, primary care and medications at 100%.
- 100% medical care for accidents.
- Hospitalizations